Store Policies


Order processing typically takes 1-5 business days (Monday to Friday) but can extend up to 7 days during peak sales periods.


We accept returns on lightly used products within 30 days. Please note that, due to the nature of cosmetic products, all returned items are disposed of regardless of their condition and only store credit can be offered.

Sale, Shopstar influencer orders and discontinued items are ineligible for returns/refunds.

Please note that the responsibility for return shipping costs falls upon the customer. Furthermore, all shipping costs are absorbed by the carrier and, as such, are non-refundable.


To ensure smooth and fast operation of our fulfillment processes, we cannot cancel or modify orders. Additionally, we are not equipped to combine multiple orders.


If your package is damaged in transit, your tracking has not been updated for at least 7 days (US only), or shows delivery to an address other than what is on your order, we will refund or replace your package at no additional cost to you. Our replacement/refund policy does not extend to packages for which tracking confirms delivery to the address matching your order or addresses that are input incorrectly by the customer at the time of order placement. We are unable to replace stolen mail. We kindly request that customers provide a secure delivery location to help ensure the safe arrival of their packages or purchase Route insurance to protect your package beyond our standard store policies.


To further safeguard your packages beyond our standard refund/replacement policy, we have partnered with Route. By opting for Route at checkout, your package will qualify for a replacement or refund in the event it is lost (with tracking indicating delivery) or stolen, offering you an added layer of protection.

If you purchased Route Package Protection, you have up to 15 days to file a lost/damaged/stolen claim here:

For uninsured packages we ask that you contact our customer service of any damaged or incorrect product within 72 hours of delivery. Do not discard or tamper with any damaged items and its packaging. Failure to report damage or order errors within 72 hours will result in a denied replacement or refund claim.


We do not ship to freight/mail forwarding business addresses or warehouse addresses, unfortunately these orders will be cancelled upon being reviewed. Orders that are forwarded to another location after initial delivery will be void of replacements and/or refunds should something happen to your package while in another party's hands. We do not take responsibility for how other shipping services or third parties handle your package.


Once an international parcel leaves the US there may not be many or any tracking updates until it reaches your country. Please keep in mind that due to ongoing slowdowns caused by covid-19 and current world events, international bound packages could take up to 90 days to process through your country's customs office and we kindly ask that you wait the full timeframe before reaching out for resolution. Please contact us for help if your package surpasses this timeframe. 

Important: Customers that are purchasing outside the US should be aware that there may be additional fees/taxes/duties on your package once it arrives to your country. These are separate importation charges added by your countries customs agency. Our shipping charges do not cover these fees and we are required by law to declare all items and cost of items on your package. Please contact your local customs office for further information on what the additional costs may be before placing an order. Rejected/returned packages will be refunded the purchase price (less shipping) once returned to our warehouse.


Weekends, New Years Eve, New Year’s Day, Martin Luther King Jr. Day, President's Day, Memorial Day, 4th of July, Labor Day, Columbus Day, Veteran's Day, Thanksgiving, Christmas.

By submitting your order you agree that you have read and accepted our terms and conditions and store policies.

Last update: 2/26/2023