Store Policies

SHIPPING

Processing times for your order may take between 3-7 business days to ship (excluding weekends). 

We currently can ship to the following countries: 

United States, Canada, U.S. Outlying Islands, Panama, Costa Rica, Jamaica, Åland Islands, Albania, Andorra, Armenia, Austria, Belgium, Croatia, Cyprus, Denmark, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Greece, Greenland, Hungary, Iceland, Latvia, Netherlands, Norway, Poland, Portugal, Sweden, Switzerland, Turkey, Luxembourg, Malta, South Africa, Hong Kong SAR, Vatican City, Liechtenstein, Lithuania, Mayotte, Moldova, Monaco, Montenegro, North Macedonia, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Svalbard & Jan Mayen, Bosnia & Herzegovina, Bulgaria, Czechia, Haiti, Australia, Cook Islands, Dominica, Dominican Republic, Fiji, Japan, Philippines, New Zealand.

 

RETURNS

We want you to love your purchase and highly encourage you to reach out to us if you have questions about a particular product before making a purchase.

If for any reason you’re unhappy with your purchase you may return lightly used or unopened products back within 30 days of delivery except for sale & discontinued/retired items. The customer is responsible for return shipping costs. Tracking is required on all returned packages to qualify for a refund. Shipping costs are non-refundable.

CANCELLATIONS & ORDER MODIFICATIONS

To prevent disruptions and errors to our order fulfillment processes we cannot cancel or modify an order after 24 hours. We are unable to combine multiple orders.

REFUND/REPLACEMENT POLICY

If your package is damaged in transit, your tracking has not updated for at least 7 days (US only) or shows delivery to a wrong address we will refund or replace your package at no additional cost to you. Our refund/replacement policy does not cover packages that show tracking delivered to a matching address on your order. We have partnered with Route to provide protection beyond our normal refund/replacement policy. By adding Route at checkout your package will be eligible for a replacement or refund if it is lost (with tracking showing delivered) or stolen.

If you purchased Route Package Protection, you have up to 15 days to file a lost/damaged/stolen claim here: https://claims.route.com/

For uninsured packages we ask that you contact our customer service of any damaged or incorrect product within 72 hours of delivery. Do not discard or tamper with any damaged items and its packaging. Failure to report damage or order errors within 72 hours will result in a denied replacement or refund claim.

ORDER LIMITATIONS/RESTRICTIONS

We do not ship to freight/mail forwarding business addresses or warehouse addresses, unfortunately these orders will be cancelled upon being reviewed. Orders that are forwarded to another location after initial delivery will be void of replacements and/or refunds should something happen to your package while in another party's hands. We do not take responsibility for how other shipping services or third parties handle your package.

INTERNATIONAL SHIPPING

Once an international parcel leaves the US there may not be many or any tracking updates until it reaches your country. Please keep in mind that due to ongoing slowdowns caused by covid-19 and current world events, international bound packages could take up to 90 days to process through your country's customs office and we kindly ask that you wait the full timeframe before reaching out for resolution. Please contact us for help if your package surpasses this timeframe. 

Important: Customers that are purchasing outside the US should be aware that there may be additional fees/taxes/duties on your package once it arrives to your country. These are separate importation charges added by your countries customs agency. Our shipping charges do not cover these fees and we are required by law to declare all items and cost of items on your package. Please contact your local customs office for further information on what the additional costs may be before placing an order. Rejected/returned packages will be refunded the purchase price (less shipping) once returned to our warehouse.

ORDERS PLACED DURING THESE DAYS WILL BE DELAYED

Weekends, New Years Eve, New Year’s Day, Martin Luther King Jr. Day, President's Day, Memorial Day, 4th of July, Labor Day, Columbus Day, Veteran's Day, Thanksgiving, Christmas.

By submitting your order you agree that you have read and accepted our terms and conditions and store policies.

Last update: 2/26/2023