Store Policies

SHIPPING

Order processing typically takes 3-5 business days (excluding weekends and holidays). During high-volume periods, such as sales or new collection launches, this processing time can increase to 7-10 business days.

RETURNS

Due to the nature of cosmetic products, all returned items are discarded and cannot be resold. Therefore, we limit returns to a maximum of two orders per account per calendar year on eligible items. Eligible items must be unused or lightly used, not be a discontinued or sale item and be submitted for return within 30 days of delivery.

To start a return, log into your account, select your order, and choose the item(s) you’d like to return.

Return shipping labels can be purchased through our portal, and the cost will be deducted from your refund.

Once your return is received and inspected, your refund will be issued to your original payment method.

For further help you can contact us at help@menageriecosmetics.com

CANCELLATIONS & ORDER MODIFICATIONS

We work quickly to process and ship orders as efficiently as possible. For this reason, cancellation requests cannot be accepted after 24 hours. We may be able to accommodate order changes, such as updating an address or adding or removing items, if your order has not yet been processed or printed for fulfillment.

RETURNED PACKAGES

If a package is returned to us due to an incorrect address, missed delivery, or refusal, a refund will be issued minus the original shipping cost. 

LOST/DAMAGED/STOLEN POLICY

Inspect your package within 7 days of receiving and contact us immediately if you notice damage or missing items. Do not discard or tamper with any damaged items or their packaging. We insure all packages up to $100 with Shopify's Shipsurance.

ORDER LIMITATIONS/RESTRICTIONS

We do not ship to freight/mail forwarding business addresses or warehouse addresses, unfortunately, these orders will be canceled upon being reviewed. Orders that are forwarded to another location after initial delivery will be void of replacements and/or refunds should something happen to your package while in another party's hands. We do not take responsibility for how other shipping services or third parties handle your package.

ORDERS PLACED DURING THESE DAYS WILL BE DELAYED

Weekends, New Years Eve, New Year’s Day, Martin Luther King Jr. Day, President's Day, Memorial Day, 4th of July, Labor Day, Columbus Day, Veteran's Day, Thanksgiving, Christmas (24th, 25th, 26th)

By submitting your order you agree that you have read and accepted our terms and conditions and store policies.