Store Policies

SHIPPING

Order processing typically takes 1-7 business days (excludes weekends & holidays). If you need your package by a specific date please make sure to order a least 2 weeks in advance and select priority shipping at checkout.

RETURNS

If you are not satisfied with your purchase, we are happy to accept your return within 30 days on lightly used/unused products. Return exclusions are: sale or discontinued items. Please note that all return shipping costs fall upon the customer and are non-refundable. Please contact our customer service email with your order # and reason for return to begin the return process. help@menageriecosmetics.com

CANCELLATIONS & ORDER MODIFICATIONS

To ensure smooth and fast operation of our fulfillment processes, we cannot guarantee cancellations or modifications to any orders after placement. 

RETURNED PACKAGES

If a package is returned to us due to an incorrect address, missed delivery, or refusal, a refund will be issued minus the original shipping cost. 

LOST/DAMAGED/STOLEN POLICY

Inspect your package within 7 days of receiving and contact us immediately if you notice damage or missing items. Do not discard or tamper with any damaged items or their packaging.

We insure all packages up to $100 with Shopify's Shipsurance. Please be aware that Shopify's Shipsurance claims may take several weeks to be approved which is why we recommend the alternative below; Route Shipping Protection.

ORDER LIMITATIONS/RESTRICTIONS

We do not ship to freight/mail forwarding business addresses or warehouse addresses, unfortunately, these orders will be canceled upon being reviewed. Orders that are forwarded to another location after initial delivery will be void of replacements and/or refunds should something happen to your package while in another party's hands. We do not take responsibility for how other shipping services or third parties handle your package.

ORDERS PLACED DURING THESE DAYS WILL BE DELAYED

Weekends, New Years Eve, New Year’s Day, Martin Luther King Jr. Day, President's Day, Memorial Day, 4th of July, Labor Day, Columbus Day, Veteran's Day, Thanksgiving, Christmas.

By submitting your order you agree that you have read and accepted our terms and conditions and store policies.