Store Policies

SHIPPING

Order processing typically takes 3-7 business days (Monday-Friday) but can extend up to 10 days during peak sales or new product launch times.

RETURNS

If you are not satisfied with your purchase, we are happy to accept your return within 14 days on lightly used/unused products. Return exclusions are: sale items or discontinued items. Please note that all return shipping costs fall upon the customer and are non-refundable. Please contact our customer service email with your order # and reason for return to begin the return process. help@menageriecosmetics.com

CANCELLATIONS & ORDER MODIFICATIONS

To ensure smooth and fast operation of our fulfillment processes, we cannot cancel or modify orders after 12 hours of order placement.

LOST/DAMAGED/STOLEN POLICY

Inspect your package within 7 days of receiving and contact us immediately if you notice damage or missing items. Do not discard or tamper with any damaged items or their packaging.

We insure all packages up to $100 with Shopify's Shipsurance. Please be aware that Shopify's Shipsurance claims may take several weeks to be approved which is why we recommend the alternative below; Route Shipping Protection.

We've partnered with Route Shipping Protection which is the fastest way to get a replacement or refund for damage, misdelivery or theft. If you add this to your order at checkout, you don't need to contact us if something goes wrong, just head over to https://claims.route.com/ within 15 days of the incident and file a claim in minutes.

ORDER LIMITATIONS/RESTRICTIONS

We do not ship to freight/mail forwarding business addresses or warehouse addresses, unfortunately these orders will be cancelled upon being reviewed. Orders that are forwarded to another location after initial delivery will be void of replacements and/or refunds should something happen to your package while in another party's hands. We do not take responsibility for how other shipping services or third parties handle your package.

INTERNATIONAL SHIPPING

Once an international parcel leaves the US there may not be many or any tracking updates until it reaches your country. Please keep in mind that due to ongoing slowdowns caused by covid-19 and current world events, international bound packages could take up to 90 days to process through your country's customs office and we kindly ask that you wait the full timeframe before reaching out for resolution. Please contact us for help if your package surpasses this timeframe.

Important: Customers that are purchasing outside the US should be aware that there may be additional fees/taxes/duties on your package once it arrives to your country. These are separate importation charges added by your countries customs agency. Our shipping charges do not cover these fees and we are required by law to declare all items and cost of items on your package. Please contact your local customs office for further information on what the additional costs may be before placing an order. Rejected/returned packages will be refunded the purchase price (less shipping) once returned to our warehouse.

ORDERS PLACED DURING THESE DAYS WILL BE DELAYED

Weekends, New Years Eve, New Year’s Day, Martin Luther King Jr. Day, President's Day, Memorial Day, 4th of July, Labor Day, Columbus Day, Veteran's Day, Thanksgiving, Christmas.

By submitting your order you agree that you have read and accepted our terms and conditions and store policies.